1. RETURNS POLICY

1.1 Return Eligibility

You may return products purchased from Atlantic Auto Spares (Pty) Ltd under the following conditions:

  • Incorrect Items: Products delivered that do not match your order specifications.
  • Damaged Items: Products received in damaged condition (not damage caused after delivery).
  • Defective Items: Products that do not function as intended upon receipt.
  • Change of Mind: Unopened and unused products returned within 7 calendar days of receipt.

1.2 Return Process

To initiate a return:

  1. Contact Us: Email returns@atlanticauto.co.za with your order number and reason for return within the specified timeframe.
  2. Approval: Wait for our Return Authorization (RA) confirmation email with instructions.
  3. Packaging: Package the item(s) securely in original packaging if possible.
  4. Return Shipping: Use the shipping method specified in your RA confirmation.
  5. Processing: Returns are processed within 5-7 business days of receipt.

1.3 Return Timeframes

  • Incorrect/Damaged/Defective Items: Must be reported within 7 calendar days of delivery.
  • Change of Mind Returns: Must be initiated within 7 calendar days of delivery.
  • Special Orders: Custom or special-order items are not returnable unless defective.

1.4 Return Shipping Costs

  • Incorrect/Damaged/Defective Items: Return shipping costs will be covered by Atlantic Auto Spares.
  • Change of Mind Returns: Return shipping costs are the responsibility of the customer.
  • Rejected Returns: Items returned without prior authorization or outside eligibility conditions will be returned to the customer at their expense.

1.5 Non-Returnable Items

The following items cannot be returned:

  • Used or installed automotive parts (unless defective under warranty)
  • Electronic components with broken seals
  • Items with removed or damaged packaging/labels
  • Fluids, lubricants, and chemicals once opened
  • Clearance items marked as “Final Sale”
  • Custom or special order items

2. REFUND POLICY

2.1 Refund Options

Upon approval of your return, you may choose one of the following:

  • Store credit (processed within 3-5 business days)
  • Replacement of identical item (subject to availability)
  • Full refund to original payment method (processed within 7-10 business days)

2.2 Refund Conditions

  • Original proof of purchase must be provided.
  • Refunds will be issued to the original payment method used for purchase.
  • Shipping charges are non-refundable except in cases of incorrect items shipped.
  • A 15% restocking fee may apply for change of mind returns.

2.3 Refund Processing

  • Store credits are processed within 3-5 business days of return approval.
  • Credit/debit card refunds may take 7-10 business days to reflect on your statement.
  • EFT refunds may take 3-5 business days after processing.

3. WARRANTY POLICY

3.1 Warranty Coverage

Atlantic Auto Spares provides the following warranty coverage:

  • Standard Warranty: All products carry a minimum 6-month warranty against manufacturing defects, unless otherwise specified.
  • Extended Warranty: Select premium brands carry extended warranties of 12-24 months as specified on the product page.
  • Commercial Use: Products used in commercial applications may have limited warranty periods as specified.

3.2 Warranty Terms

Our warranty covers:

  • Manufacturing defects
  • Material failures under normal use
  • Workmanship issues

Our warranty does not cover:

  • Normal wear and tear
  • Improper installation
  • Misuse or abuse
  • Modifications or alterations
  • Damage from accidents or negligence
  • Consequential damages or labour costs

3.3 Warranty Claims Process

To submit a warranty claim:

  1. Documentation: Gather your original invoice, product details, and photos of the defect.
  2. Submission: Email warranty@atlanticauto.co.za with the subject line “Warranty Claim – [Order Number]”.
  3. Assessment: Our technical team will evaluate your claim within 3 business days.
  4. Resolution: Approved claims will result in repair, replacement, or refund at our discretion.
  5. Return: If required, we will provide instructions for returning the defective item.

3.4 Manufacturer Warranties

Some products may be covered by manufacturer warranties that extend beyond our standard warranty. In such cases:

  • We will assist in processing manufacturer warranty claims.
  • The manufacturer’s warranty terms and conditions will apply.
  • Processing times may vary according to manufacturer policies.

3.5 Transferability

Our product warranties are not transferable and apply only to the original purchaser with valid proof of purchase.

4. CONSUMER RIGHTS

4.1 Consumer Protection Act

This policy complies with the South African Consumer Protection Act (CPA). Nothing in this policy limits your rights under the CPA or other applicable consumer protection legislation.

4.2 Right to Quality Service

You have the right to:

  • Products that are reasonably suitable for their intended purpose
  • Products of good quality, in good working order, and free of defects
  • Products that will be usable and durable for a reasonable period

4.3 Implied Warranty of Quality

In addition to our express warranty, all products carry the implied warranty of quality as mandated by the CPA for a period of 6 months from date of delivery.

5. CONTACT INFORMATION

For returns and warranty inquiries:

  • Email: warranty@atlanticauto.co.za
  • Phone: 069 101 6548 / 069 101 3528
  • WhatsApp: 081 215 7084
  • Hours: Monday to Friday, 8:30 AM – 5:00 PM

Last Updated: April 12, 2025

Atlantic Auto Spares (Pty) Ltd reserves the right to amend this Returns and Warranty Policy at any time. Please check our website for the most current policy.