1. SHIPPING METHODS AND TIMEFRAMES

1.1 Standard Delivery

We offer nationwide delivery across South Africa through trusted courier partners including:

  • The Courier Guy

1.2 Delivery Timeframes

  • Major metropolitan areas (Johannesburg, Cape Town, Durban, Pretoria): 1-2 business days
  • Regional towns and cities: 3-5 business days
  • Remote areas: 5-7 business days

Please note that these are estimated timeframes and may vary based on your location, product availability, and unforeseen circumstances.

2. SHIPPING COSTS

2.1 Standard Shipping Rates

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Delivery destination
  • Shipping method selected

The exact shipping fee will be calculated and displayed at checkout before payment is processed.

2.2 Free Shipping

Orders over R1,500 qualify for FREE standard shipping to any destination within South Africa.

3. ORDER TRACKING

3.1 Tracking Information

Once your order has been dispatched, you will receive:

  • An email notification with your tracking number
  • A link to track your package online
  • SMS notifications of delivery status updates (if mobile number provided)

3.2 Tracking Support

If you have not received tracking information within 2 business days of order confirmation (for in-stock items), please contact our customer service team at shipping@atlanticauto.co.za.

4. SHIPPING RESTRICTIONS

4.1 Delivery Address Changes

Once an order has been processed, we cannot change the delivery address. Please ensure your shipping information is correct at checkout.

4.2 International Shipping

Currently, we only ship within South Africa. For international customers, please contact us at info@atlanticauto.co.za to discuss special arrangements.

4.3 P.O. Box Delivery

We do not deliver to P.O. Boxes. Please provide a physical street address for delivery.

5. RECEIVING YOUR ORDER

5.1 Inspection

Please inspect all delivered items in the presence of the delivery personnel. Any visible damage should be noted on the delivery receipt and reported to us immediately.

5.2 Collection Options

You may also opt for collection from:

  • Our warehouse in Johannesburg (Monday to Friday, 8:30 AM – 5:00 PM)

5.3 Proof of Delivery

All deliveries require a signature as proof of delivery. Please ensure someone is available to receive and sign for your package.

6. DELIVERY DELAYS

6.1 Communication

In case of anticipated delays, we will notify you via email or WhatsApp with updated delivery estimates.

6.2 Force Majeure

Atlantic Auto Spares will not be liable for delays due to circumstances beyond our control including but not limited to:

  • Severe weather conditions
  • National holidays
  • Labor disputes
  • Civil unrest
  • Pandemic-related restrictions

7. DAMAGED OR MISSING ITEMS

7.1 Reporting Process

If your package arrives damaged or items are missing:

  1. Notify us within 48 hours of delivery
  2. Email photos of damaged packaging/products to returns@atlanticauto.co.za
  3. Include your order number and detailed description of the issue

7.2 Resolution

We will arrange for replacement, refund, or partial refund depending on the circumstances and in accordance with our Returns Policy.

8. CONTACT INFORMATION

For all shipping-related inquiries, please contact:

  • Email: shipping@atlanticauto.co.za
  • Phone: 069 101 6548 / 069 101 3528
  • WhatsApp: 081 215 7084
  • Hours: Monday to Friday, 8:30 AM – 5:00 PM

Last Updated: April 12, 2025

Atlantic Auto Spares (Pty) Ltd reserves the right to update this Shipping Policy at any time. Please check our website regularly for the most current policy.